Personal Banking Security
How We Protect You
We’re committed to protecting your financial assets and personal information. That’s why we use state-of-the-art technology combined with multiple layers of security safeguards, including:
- Secure Socket Layer (SSL) protocol to safely transfer data
- Malware prevention and removal to reduce the risk of breaches
- Identify theft protection to defend your personal information
- Web browser protection to shield your online transactions
- Encryption to convert sensitive data into a secure code
- Multi-factor authentication and accounts alerts to add extra security
How We Contact You
Westfield Bank will never contact you on an unsolicited basis by phone, email, text, or online chat to request personal information, such as account numbers, driver’s license number, user IDs, passwords, Social Security number, or any other confidential information.
If you receive this type of request, please don’t respond to it. Instead, notify us immediately at 800.368.8930 or [email protected].
Reasons for Contacting You
Westfield Bank will only contact you on an unsolicited basis for the following reasons:
- Suspected fraudulent activity on your account
- Inactive/dormant account
- Notification of a change or disruption in service
- Confirmation of changes submitted to your online banking profile
Additionally, if you receive an unsolicited contact from a Westfield Bank employee, your identity will be confirmed through a series of security questions.
Reporting Suspicious Activity
Please contact us immediately at 800.368.8930 or [email protected] to report any of the following:
- Suspicious activity with any of your Westfield Bank accounts
- Lost/stolen credit and debit cards
- Lost/stolen user IDs and passwords
- Receipt of suspicious mail, emails, text messages, phone calls, and voice messages
- Fraudulent websites related to Westfield Bank
If you’ve had your identity stolen, the Federal Trade Commission offers detailed guidance on how to report the crime and recover from it. Being proactive can limit the damage. Please refer to our Security Resource center for other sources that may be helpful to you.
As your community bank, we’re always here to support you – especially during emergency situations.